Cancellations, Returns and Refund
We hope that you will be delighted with your purchase.However ,if the Products are delivered to your address in a faulty condition,please return them with proof of purchase within 28 days of delivery and we will arrange for an exchange or refund,subject to availability. We regret that we are unable to offer exchange or refund on personalised products or pierced earrings except where the product is faulty.
With the exception of personalised products or pierced earrings, you may also cancel the contract between us within a period of 7 working days,beginning with the day after the day on which the product was delivered.
To return products which you believe have been delivered to you in a faulty condition, you must contact us within 14 days of delivery with notice of your intention to return your purchase and a brief description of the defect affecting the Product.
The procedure for returning the Product is as follows: Within 28 days of delivery, you must return the product using the Royal Mail Delivery Service and insured to the products’ full value. We cannot accept any returns using a different service or delivery company. The goods must be packed securely in the original packaging that you received them in with the tags intact, together with proof of purchase.You must retain the shipping and postage receipt for returning the package.
We accept no liability in the event that proof of return shipment cannot be produced. All responsibility is on you the customer to appropriately insure the return shipment, until a delivery signature is accepted at The Little Shop, Fore Street, Chulmleigh, Devon, EX18 7BR. Receipt by us of the returned product must have taken place before a refund can be processed.
If you return your purchase to us because you have cancelled the contract between us, above, then once we have received the product, we will refund the price of the product within 30 working days.
If you return the product because you believe it is defective, we will examine the returned product and determine whether it is defective. If we are satisfied that the product is defective,we will notify you by email of your entitlement to a refund. We will undertake this process as swiftly as possible and endeavour to process the refund within 30 working days of the email confirming a refund was due to you. We will refund the price of the defective product and delivery charges.
We will refund any money received from you using the same method originally used by you to pay for your purchase.
No refund or exchange will be provided where Products are returned incomplete or damaged.